- First, cancel the Cartão de Cidadão — online on ePortugal (public services portal), in person, or via the Cartão de Cidadão line (+351) 210 990 111, which operates 24 h, every day.
- If it was theft, report it to the police (PSP or GNR) — the report officially registers the theft with the authorities.
- Then request a replacement: online on ePortugal or in person at an IRN (Institute of Registries and Notaries) counter, Espaço de Registos or Loja do Cidadão (Citizen Shop).
- If you lost your whole wallet, the “Perdi a Carteira” desk at the Loja do Cidadão in Laranjeiras handles several documents at once — it works by appointment.
Online cancellation must be done within 10 days of the loss or theft.
Automatically translated. Always confirm on the official Portuguese source.
Official sources
1. Pedir a 2.ª via de documentos perdidos ou roubados — gov.pt2. Renovar o Cartão de Cidadão — gov.ptCall — gov.pt — Portal do Governo: 300 003 990 ou 210 489 010 — dias úteis, 9h–18h