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I lost the letter with my Citizen Card PIN and PUK. Now what?

Curated answer from the topic «Citizen Card».

  • The PIN, PUK and cancellation codes are in the code letter you received with the Cartão de Cidadão (Citizen Card).
  • If you lost the letter, request a new one in person at an IRN (Institute of Registries and Notaries) counter, Espaço de Registos or Loja do Cidadão (Citizen Shop) — you cannot retrieve the codes online.
  • Without the authentication PIN you cannot use the card reader to access services — but you can use the Chave Móvel Digital (Digital Mobile Key) as an alternative.

Automatically translated. Always confirm on the official Portuguese source.

Official sources

1. Cartão de Cidadão — Autenticação.gov.pt

Call — Autenticação.gov.pt (AMA): 300 003 990 ou 210 489 010 — dias úteis, 9h–18h

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