All questions
Every question has its own answer page, with steps and official sources. Prefer to ask? Open the chat and write in English.
Counter 1 — Identity
- How do I apply for a passport?Passport
- What documents do I need for a child's passport?Passport
- How do I book an appointment for my passport?Passport
- How do I activate the Digital Mobile Key (Chave Móvel Digital)?Digital Mobile Key
- What is the Digital Mobile Key (Chave Móvel Digital) for?Digital Mobile Key
- How do I request a certificate online?Certificates
- How do I get a land registry certificate (certidão predial)?Certificates
Counter 2 — Money
- How do I file my IRS (income tax) return?Taxes & Finanças
- How do I check my IRS refund?Taxes & Finanças
- How do I get a NISS (Social Security number)?Social Security
- How do I sign up for Segurança Social Direta?Social Security
- How does sick leave (CIT) work?Social Security
- How do I apply for the old-age pension?Pensions & retirement
- How do I check my Social Security contributions?Pensions & retirement
Counter 3 — Work & business
- How do I start a company?Starting a business
- How do I register as a self-employed worker?Starting a business
- How do I register with the IEFP (employment centre)?Unemployment & jobs
- How do I apply for unemployment benefit?Unemployment & jobs
Counter 4 — Health & family
Counter 5 — Road & home
- How do I renew my driving licence?Driving licence & vehicles
- How do I pay the IUC (road tax)?Driving licence & vehicles
- How do I register a vehicle in my name?Driving licence & vehicles
- How do I apply for Porta 65 (rental support)?Housing
- Does my landlord have to register the rental contract with the Tax Authority?Housing
- How do I get the Navegante travel pass?Transport & passes
- What discounts exist on public transport?Transport & passes
Counter 6 — Borders
- How do I apply for a residence permit in Portugal?Residence & nationality
- How do I apply for Portuguese nationality?Residence & nationality
- I'm moving to another EU country: what do I need to do?Living in another EU country
- What is the European Health Insurance Card (EHIC/CESD)?Living in another EU country
- Which visa do I need to live in Portugal?Moving to Portugal
- How do I book an appointment with AIMA?Moving to Portugal
Counter 7 — Everything-else counter
- How do I renew my Citizen Card?Citizen Card
- I lost the letter with my Citizen Card PIN and PUK. Now what?Citizen Card
- How do I change the address on my Citizen Card?Citizen Card
- What is ePortugal?ePortugal & appointments
- How do I book an in-person appointment at a public service?ePortugal & appointments
- I got a traffic fine: how do I check and pay it?Justice & fines
- How do I get a criminal record certificate?Justice & fines
- Where do I vote and what documents do I need?Elections & voting
- Do I need to register to vote?Elections & voting
- How do I apply to university in Portugal?Higher education
- How do I apply for a university scholarship?Higher education
- How do I file a complaint in the online Complaints Book (Livro de Reclamações)?Complaints
- When should I complain to the regulator instead of the Complaints Book?Complaints