- Go to livroreclamacoes.pt, register as a consumer and write the complaint against the entity — it has the same value as the physical Livro de Reclamações (complaints book).
- The entity is required to respond within the legal deadline and the complaint is sent to the sector regulator.
- Keep the submission receipt — it is your proof.
Automatically translated. Always confirm on the official Portuguese source.
Official sources
1. Livro de Reclamações Eletrónico