When should I complain to the regulator instead of the Complaints Book?

DGE · reguladores · Complaints

• The complaints book (Livro de Reclamações) covers most services, but regulated sectors (telecommunications, energy, banking, transport) have their own bodies that handle disputes.
• Examples: ANACOM for telecommunications, ERSE for energy, Banco de Portugal for banks – filing a complaint directly with the regulator is usually more effective.
• For consumer disputes up to a certain amount, arbitration centres can resolve them without going to court.

Automatically translated. Always confirm on the official Portuguese source.